For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
Tom Peters
More from: Tom Peters
DOWNLOAD
You are free to use this picture for any purpose including commercial. A credit linking back to this page is appreciated.